I got a code, but it didn't work! What do I do?
If you encounter issues with the verification code, please contact support with your account email and all relevant information. Ensure you haven't used the "resend code" option multiple times, as we provide only the first code received.
I used one of your numbers for verification in the past, and now I need it again. What do I do?
We only provide temporary numbers. To reuse the same number, you must choose a server that supports the "Reuse" feature when ordering the number. After verification, click the "Reuse" button within 2 minutes to complete another verification for the same service and number.
We cannot guarantee the number's availability once this window expires. Please note that additional fees apply to each subsequent verification.
The service I requested didn't accept the number! What do I do?
Often these issues are caused by checks done by the services involved. They can detect if you are using a proxy, attempting to create multiple accounts, or doing other similar activity. Unfortunately, there isn’t anything we can do on our end to handle this. Our advice would be to wait and try again later.
The service I requested didn't send a verification code, but credit was deducted. What should I do?
The balance will be automatically refunded to your account as soon as the number expires. Payment is required for successful verification only.
Can temporary numbers receive more than one code simultaneously?
This depends on the specific server you choose. Some servers support receiving multiple messages; therefore, please ensure before placing your order that the selected server explicitly features "Multiple Messages" or "Reuse" to guarantee receiving more than one code successfully.